Dynamic Mobile Billing Industry Blog

A new website for UK consumers to investigate unknown charges on their phone bill has launched on the 21st January 2021. PhoneCharges.org is a free-to-use service which will also help people identify who has charged them and find out how to resolve their query.

The site has been developed by the Association of Interactive Media and Micropayments (aimm) with the purpose of providing a single, easy-to-locate source of information on phone-paid services and any associated charges

Usage of cash has been in rapid decline in the last few months. So, is this a long-term change and has cash been in decline before the pandemic?

Certainly, online is booming with Visa reporting a 30% increase in use of cards for online purchases. Not everyone of course has cards – so you cannot eradicate cash (yet). 

Mobile payments solutions are fast gaining market share from credit cards as a secure payment mechanism and offer a compelling, spontaneous payment facility in the digital entertainment and services sector.

Is fraud a problem?  

According to the UK National Crime agency’s Crime Survey of England and Wales, there were 3.4 million incidents of fraud in 2016-17. However, it's estimated that only 20 per cent of fraud incidents are reported so the true figure may be much higher.

For the last day in our history week series we will be looking into the future of SMS marketing and how history can be a lens through which we can view it.